One step
Tell us what keeps
interrupting your day.
How enquiries reach you today, and what happens to the ones nobody got to. That is all we need to start.
A sentence is fine.
No technical brief, no requirements document. Write it the way you would say it. Steve reads it himself and replies to the contact you leave.
We talk about whether this is a fit, and any work is agreed in writing before it starts. Sending this does not buy anything and does not confirm an appointment.
Prefer email? Write to Steve